ViTrox - Stakeholder Engagement (ESG)

At ViTrox, we believe that consistent communication and understanding with all internal and external stakeholders are essential in our journey to becoming a reputable sustainable business entity with good corporate governance. The Group conducts continuous dialogues and information sharing with the relevant stakeholders in a timely, effective and transparent manner. The invaluable feedback from our stakeholders provides direction to our business as we grow to become a responsible corporate citizen.

We empower respective business divisions to assess the best approach to engage our stakeholders in our mission to achieve meaningful engagements that fulfil our stakeholders’ needs. We engage with our stakeholders across various channels and frequencies, from daily communications and weekly updates to quarterly follow-ups and annual meetings. In the context of sustainability, we place high importance on key stakeholders who significantly influence our business or are affected by our operational activities. We compiled information regarding the concerns of each group of stakeholders, the methods and frequency of engagements and our responses to the concerns raised in the table below.

Stakeholder	Engagement Channel	Sustainability Concern	Main Focus of Sustainability Matters	Key Communication Outcomes
Customers	Annually Operational audit and discussion Exhibition and roadshow Ongoing Communication and discussion meetings Customer satisfaction survey Online customer support system (VCare) User Group Meeting	Product innovation Product quality Customer service Purchase experience Sustaining long-term relationships Information security Demonstration of good ESG adherence and practices	Innovation and Product Excellence Corporate Governance and Ethical Practices Environmental Conservation and Preservation	Discussed and communicated product innovation and information with customers during customer visits Conducted regular customer satisfaction surveys and collected feedback from customers on our products and services to strengthen long-term customer relationships Planned for technology and product development and stimulated the sales and marketing strategies according to customers’ feedback Executed Customer Experience Recovery Action programme to strengthen the customer experience Ongoing upskilling training programmes for employees to enhance customer service quality and satisfaction Conducted site installation and provided constructive consultation Shared our core values with worldwide SCPs

Employees	Annually Appraisal and performance review Annual company dinner Quarterly Employee satisfaction survey Employee suggestion programme Quarterly meetings One-on-one meetings Ongoing Employee engagement programmes Festival gatherings Formal meetings and discussions Special interest club activities Training and development programmes Team building programme Volunteering activities	Sustainable growth and development of organisation Career development and training Frequent communication, discussion and engagement Equal opportunity for career advancement Law-abiding operations Safe and healthy working environment Employee relationship enhancement	Talent Attraction and Retention Talent Development Occupational Health and Safety Human Rights Employee Well-being Corporate Governance and Ethical Practices	Continued to uphold the fundamental principles of ViTrox’s shared core values: I.A.C.T.G. Identified and worked on improvement plans by respective business unit heads Conducted Training Needs Analysis to meet the learning requirements of ViTroxians Executed various learning and development initiatives with the support of learning and development platforms Updated new policies in the employee handbook in a timely manner Held club meetings and activities to improve employee relationships and well-being Established Emergency Response Team to create a safe and healthy working environment Communicated Anti-bribery and Corruption Policy (“ABCP“) and procedures through various platforms, including online learning

Investors/ Shareholders	Annually Annual report Annual General Meeting Quarterly Quarterly financial results Quarterly analyst briefing Ongoing Corporate website Investor relationship channel As required Regular meetings and correspondence Feedback to media enquiries	Business growth and expansion plans Impact from the global economy on the Company’s operations Timely communication of information Demonstration of good ESG adherence and practices Transparency in financial reporting Risk management	Economic Performance Innovation and Product Excellence Corporate Governance and Ethical Practices Climate Change and Energy Management Environmental Conservation and Preservation	Responded to investors’ enquiries regarding issues that are material to the business in a timely manner Issued press releases as and when needed to communicate important Company announcements Conducted regular meetings with investors to explain the Company’s growth, expansion plans and adherence to ESG practices Published financial reports regularly in a transparent manner Published our ESG commitments, initiatives and key achievements on our ESG website (www.vitrox.com/esg/)

Suppliers	Annually Vendor performance assessment Supplier Code of Conduct (“SCOC“) Supplier Self-Assessment Questionnaire Conflict Minerals Policy Ongoing Supplier selection via pre-qualification and registration Regular meetings and correspondence	Strategic partnership Raw material quality Ethics, integrity and regulatory compliance	Corporate Governance and Ethical Practices Supply Chain Management Environmental Conservation and Preservation Human Rights	Established good supplier relationships and fostered strategic partnerships Communicated the ABCP and the SCOC and Conflict Minerals Policy to our suppliers Set up the whistleblowing channel for non-compliance cases to be reported Established a fair supplier sourcing process and conducted the regular performance assessment

Regulators	Annually Audit conducted by relevant authorities on Company’s assets As required Official correspondences and site visits Participation in programmes organised by government bodies	Regulatory compliance Supporting the country’s economic growth Ethical business practices Good corporate governance practices Environmental and social impact	Economic Performance Innovation and Product Excellence Corporate Governance and Ethical Practices Occupational Health and Safety Human Rights Environmental Conservation and Preservation	Complied with rules and regulations applicable to the Company’s business operations Conducted proper planning before the scheduled inspections Took corrective measures to improve areas highlighted in audit and inspection reports

Community	Ongoing Community engagement and corporate social responsibility programmes V-Serve programme ViTrox Foundation	Environmental protection Local community activities involvement Employee engagement and employee bond enhancement Good corporate citizenship Financial and non-financial contributions to local communities	Community Engagement Climate Change and Energy Management Human Rights Waste Management Water Management Environmental Conservation and Preservation	Made contributions to medical donation, fundraising, education donation and sponsorship Organised volunteering activities involving employees Took relevant steps to respond to social issues and major events in the local community and recorded the impact of those steps Made progress in environmental protection projects

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